FAQ

What are your shipping times during this pandemic of COVID-19, or the Coronavirus?

During the pandemic, our suppliers across the world have had to increase shipping durations due to limited ground transportation and aircraft carrier flights. However, we’ve been in close contact with our suppliers to monitor delays and operations. At Tribe & Travel, a typical package arrives within 7 to 15 days after processing. With Covid-19 impacting nearly every segment in the supply chain, packages are now arriving 10 to 20 days after processing. As communities learn how to prevent the spread of the virus through new social distancing measures, carriers and suppliers are slowly returning to normal service levels. This means, delays in shipping during this time do not qualify your purchases for a refund. However, if your product does not arrive at all, we will refund your purchase. We do ask for your patience during this time, and just know that we are committed to ensuring that you receive your product from each carrier as soon as feasibly possible. If you have booked travel or a travel experience with one of our partners, then you would work with them directly on any required refunds. Each of our partners have their own policies by which they must adhere to when processing refunds during this time. Again, we ask for your patience as we strive to ensure that you have a good experience from end-to-end.

When will my order arrive?

Under each product, you will find the estimated time of arrival (ETA). This time frame is the length of time it takes for us to process your order and ship it. First, we verify your order and process and package your product. This takes approximately 3 business days. Next, the product is shipped to you (or to the exact address you provided in the order). You can expect to receive your package in approximately 2 weeks or 7 to 15 business days after the date your order was placed. If there are severe weather conditions in your area, please expect delays. For details, please see our Shipping Policy. You can even track the progress of your order by using our Shipping Tracker.

Do you take international orders?

Yes, of course. We take international orders. Your package will arrive in approximately 2 weeks or 7 to 15 business days after the date you placed the order. If there are severe weather conditions in your area, please expect delays. If you are ordering in bulk, please Contact Us directly emailing us at info@tribentravel.shop. We will arrange the order for you. Remember your country’s Customs will charge taxes on any large, bulk international orders. For personal individual orders, just order via this site as usual, and your order will arrive according to the ETA for that product. For details, please see our Shipping Policy. You can track the progress of your order by using our Shipping Tracker.

How do I use the Shipping Tracker?

After you place your order, we will email you a receipt that includes your Order Number. After you receive this email, click on TRACK ORDER in the menu of our home page. Enter your Order Number and your email address. Next, you will see a page that will show you the progress of where we are in delivering your product. Feel free to bookmark this page (and refresh later on) or re-visit this page at any time to track the status of your order. We’ve included this service for you to know more about your shipment.

What shipping methods are used?

We pay for shipping because we appreciate our customers, and we want your buying experience to be simple, easy and enjoyable. Also, we have good rates with most of our carriers and manufacturers, so we typically use EMS, FedEx, and DHL to deliver our products to you.

What payment methods are available?

We accept Visa, Mastercard, American Express, Discover, JCB, Diner’s Club Card. You can pay through PayPal, Apple Pay, or Google Pay. Soon, we will offer Amazon Pay and Facebook Pay as well.

How do I return a product and obtain a refund?

In the event that you need to return a product, simply visit our Return and Refund Center. Follow the instructions on this page to enter information about your order. If your request for a Return and Refund is APPROVED by us, we will email you with a Return Identification Number (RID). Be sure to keep this email, which will state that your request is APPROVED. Then ship your product(s) back to us following the exact steps listed in the email. You are responsible for shipping costs to return the product back to us; however, there are no additional fees required. The steps are also listed in our Return and Refund Center. Once we receive your package, we will then notify you that your refund will be processed within 15 days. We refund only the cost of the actual product to you. We do not refund shipping costs, taxes, or fees associated to the original purchase or a return. We recommend that you check with your banking institution to see when your refund will be credited to your account. Please note, not all requests will be APPROVED, so be sure to review our Return and Refund Policy to learn how a product is ELIGIBLE for a return.

Do you offer exchanges or store credit?

No, unfortunately, at this time, we do not offer exchanges or store credit.

Where do your products come from?

We carefully select the products we want to feature from experienced manufacturers in Europe, Asia, and the United States. Depending on the product you ordered, we work with agents and teams internationally to ensure that you receive a quality product. At times, we feature products from small businesses as well, which helps support the local communities where they are based.

Can I book on your travel sites?

Yes, of course. We partner with some of the best lodging and experience organizations worldwide. Feel free to book your lodging and/or experience directly with our partners. You can work with them for any special arrangements or to answer your questions. They are the experts in this area which is why we partnered with them for your convenience.

Can we feature a blog or travel adventure on your site?

Sure! We would love to hear from you. Please email us at info@tribentravel.shop featuring a small write up and one good photo about your travels or adventures. If we APPROVE it as a feature, we will post it in our blog section. To thank you for your contribution, will send you a discount coupon that you can use on your next purchase with us. If you have a cool video from You Tube or Vimeo, and we APPROVE it, we will also send you a discount coupon. All submissions will have to be APPROVED by our team in order to obtain the discount. We are excited to hear from you!
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